When you signup for your Trakdesk helpdesk account, the URL for your helpdesk support portal is a trakdesk subdomain, Example: mycompany.trakdesk.com. However, at some point you may want to use your own domain for your helpdesk support portal, like: …
Keep ReadingTrakdesk allows you to completely customize and rebrand the look and feel of your helpdesk support portal with your own custom logo, favicon. You can also customize your helpdesk support portal header, footer, colors, fonts, text size, buttons, theme…
Keep ReadingSupporting those customers who often request help at 2:00 am in the morning, or even customers who lives in different countries throughout the world with different time zones can be extremely hard to manage. With Trakdesk business hours, you …
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