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Support Articles
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Getting Started
Setting up your helpdesk
(3)
Setup a custom domain for your support portal
Customize your Helpdesk Support Portal to reflect your brand
Setting up your business hours
Managing your support tickets
(3)
Using canned responses when replying to tickets
Merging multiple tickets into a single ticket
Linking multiple tickets together to create a parent / child relationship
Working with Automations
(2)
Automatic ticket assignment with round robin
Getting things done faster with macros
Email and Notifications
(3)
Setting up SPF for Trakdesk to send email on behalf of your custom domain
Setting up and configuring your support email accounts
Managing your email notifications
Advanced Configurations
Ticket forms and custom fields
(2)
Customizing your ticket types and categories
Customizing your customer and company fields
