With Trakdesk canned response feature, you can easily add solutions for each commonly asked question and store them as canned responses which will be readily available to you and other agents to be reuse at any time with a single click.Inserting a…
Keep ReadingLets say there is a major server failure in your company and users are unable to access the resources that they need. If the problem is not resolved on time, this could lead to multiple customers reporting the same problem over and over again causing…
Keep ReadingSometimes you may find that customers often create multiple support ticket requests that are somewhat related. For example; at 9:00 am Monday morning, Sara requested help to update adobe acrobat reader on her computer. Everything went well so you've …
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