Customizing your ticket types and categories

With Trakdesk custom list feature, you can completely customize your helpdesk ticket types and categories for your specific business needs. This allows you to efficiently manage your agents and ticket workflow. It can also be used to build in…

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Customizing your customer and company fields

Trakdesk allows you to create custom customer and company fields so you can capture the specific data you need from your customers. You can add an unlimited number of custom fields from several data types such as; input, select dropdown menu, textare…

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