Automatic ticket assignment with round robin

Stop manually assigning tickets to agents and let Round Robin evenly assign them for you. Trakdesk automatic ticket assignment (Round Robin) works like magic. With built-in functions and smart technology, Round Robin automatically and intelligently a…

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Getting things done faster with macros

Macros automations let you execute a series of actions to a single ticket at once. They can help you to quickly handle recurring support requests or tickets. For example, you could create a macro to change a ticket priority to high, assign that ticke…

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