An SPF record is a type of Domain Name Service (DNS) record that identifies which mail servers are permitted to send email on behalf of your domain.Setting up an SPF (Sender Policy Framework) record will allow Trakdesk to send emails on your behalf. …
Keep ReadingSeamlessly convert emails into support tickets with Trakdesk advanced email parsing. For example; If customers often send support requests to your email account, you can forward the email to your Trakdesk support address which will automatically crea…
Keep ReadingWe understand life as a helpdesk support agent isn't easy, we get that! And we do not expect you to be sitting in your cubicle all day eyeballing your computer screen waiting for notifications to come in so you can act on them. This is absolutely not…
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